Reliable IT Operations, with Accountability
We operate and support critical IT environments with a focus on uptime, security, and predictable performance, without operational surprises.
IT Operations Leave Little Room for Error
Without proactive management, outages, security incidents, and reactive firefighting become the norm, raising risk and leadership exposure. Internal teams get pulled off strategic work just to keep the lights on. X‑Centric restores control with proactive monitoring, management, and support, operated with accountability and predictable cost.
Reactive today
Firefighting sets the daily agenda
Patches slip and vulnerabilities linger
Downtime is discovered by users, not tooling
Support backlog grows faster than it clears
IT costs arrive as surprises
Proactive with X‑Centric
24x7 monitoring catches issues early
Patch discipline on a managed cadence
Security response with clear ownership
Service desk with SLA accountability
Predictable operations at predictable cost
Managed Services by Business Size
Choose fully managed or co-managed coverage based on your internal team, operational complexity, and support needs.
01
01
Large Enterprises
Best for organizations with internal IT leadership and complex environments. Co-managed coverage that extends your team.
24x7 monitoring of critical business systems
Vulnerability management
Server and endpoint patching
Virtual Desktop Infrastructure management
Network security management
24x7 end-user help desk
02
02
Small Businesses
Best for teams without dedicated IT staff or limited in-house expertise. Fully managed or hybrid support.
Full IT management or hybrid IT support
Hardware and software support
Backup management
Remote monitoring and maintenance
Onsite break-fix support
Coverage: Monitor, Manage, Secure, Support
A complete operating model for keeping your environment stable, secure, and supported.
Monitoring
We monitor your environment 24x7x365 to spot issues early and reduce downtime, with real-time alerts and rapid response that keep critical systems stable.
Security
We run endpoint protection, threat triage, and security tooling, with coordinated remediation when something needs attention.
Our EngineManaged Operations
Our EngineManaged Operations
Our EngineManaged Operations Future
Management
We handle patching, provisioning, infrastructure, and routine maintenance, so your environment stays current and reliable without internal effort.
Support
We provide a 24x7 service desk and end-user support, so issues get resolved fast and your people stay productive.
Operating Models
Managed services packages built for visibility, comprehensive management, or fully customized enterprise coverage.
Xpress
Visibility and alerting foundation.
Monitoring
24x7x365 infrastructure monitoring
Critical service and backup monitoring
Escalation and notifications
Assets and Service
Inventory and auto-discovery
Ticketing, workflow, reporting
Request a Quote
Most Popular
Xpand
Comprehensive managed services.
Everything in Xpress, plus:
Infrastructure management
Network operations
Microsoft 365 and collaboration
Security operations
Backup and recovery
24x7 global service desk
Request a Quote
Xcel
Custom enterprise coverage.
Everything in Xpand, plus:
Custom enterprise scope
Selected security and advisory add-ons
Custom SLA model
Defined with your leadership
Request a Quote
Compare full feature list
Xpress
Visibility and alerting foundation for your IT infrastructure.
Request a Quote
Monitoring & Alerting
24x7x365 infrastructure monitoring
Critical service monitoring
Server and hypervisor monitoring
Backup job monitoring
Escalation and notifications
Asset Management
Inventory and asset management
Auto-discovery of new devices
Service Management
Ticketing and workflow
Suggested troubleshooting tips
Automated reporting
Xpand
Comprehensive managed services for organizations.
Request a Quote
Infrastructure Management
Server administration for on-premises, VMware, and Hyper-V
Cloud infrastructure management for Azure IaaS and AWS
Microsoft OS patch management
Storage administration
Automated maintenance and scheduled reboots
Provisioning, imaging, and device restoration
Network Operations
Network device administration for firewalls, switches, and wireless
DNS and DHCP management
Firmware lifecycle management
Messaging & Collaboration
Microsoft 365 tenant administration
Exchange Online and email routing management
Teams Voice and UCaaS administration
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Service Management
Incident management and escalation
Change management and approval workflows
Problem management and root cause analysis
Error frequency and pattern recognition
Software distribution and license tracking
Security Operations
Endpoint protection platform management
Security tool administration for SIEM, DNS filtering, and auditing
Threat alert triage and remediation coordination
Global Support
24x7x365 service desk
Multi-region support coverage
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Xcel
Tailored solutions for complex enterprise environments. Build a custom package starting from Xpand.
Request a Quote
Foundation
Full Xpand coverage as the operational base layer.
Enterprise Requirements
Governance, custom reporting, SLAs, and enterprise support commitments.
Selected Add-ons
Security, risk, training, continuity, and advisory tailored to your needs.
Custom SLA Model
Response targets, escalation paths, and reporting defined with leadership.
Xpress
Visibility and alerting foundation.
Monitoring
24x7x365 infrastructure monitoring
Critical service and backup monitoring
Escalation and notifications
Assets and Service
Inventory and auto-discovery
Ticketing, workflow, reporting
Request a Quote
Most Popular
Xpand
Comprehensive managed services.
Everything in Xpress, plus:
Infrastructure management
Network operations
Microsoft 365 and collaboration
Security operations
Backup and recovery
24x7 global service desk
Request a Quote
Xcel
Custom enterprise coverage.
Everything in Xpand, plus:
Custom enterprise scope
Selected security and advisory add-ons
Custom SLA model
Defined with your leadership
Request a Quote
Compare full feature list
Xpress
Visibility and alerting foundation for your IT infrastructure.
Request a Quote
Monitoring & Alerting
24x7x365 infrastructure monitoring
Critical service monitoring
Server and hypervisor monitoring
Backup job monitoring
Escalation and notifications
Asset Management
Inventory and asset management
Auto-discovery of new devices
Service Management
Ticketing and workflow
Suggested troubleshooting tips
Automated reporting
Xpand
Comprehensive managed services for organizations.
Request a Quote
Infrastructure Management
Server administration for on-premises, VMware, and Hyper-V
Cloud infrastructure management for Azure IaaS and AWS
Microsoft OS patch management
Storage administration
Automated maintenance and scheduled reboots
Provisioning, imaging, and device restoration
Network Operations
Network device administration for firewalls, switches, and wireless
DNS and DHCP management
Firmware lifecycle management
Messaging & Collaboration
Microsoft 365 tenant administration
Exchange Online and email routing management
Teams Voice and UCaaS administration
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Service Management
Incident management and escalation
Change management and approval workflows
Problem management and root cause analysis
Error frequency and pattern recognition
Software distribution and license tracking
Security Operations
Endpoint protection platform management
Security tool administration for SIEM, DNS filtering, and auditing
Threat alert triage and remediation coordination
Global Support
24x7x365 service desk
Multi-region support coverage
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Xcel
Tailored solutions for complex enterprise environments. Build a custom package starting from Xpand.
Request a Quote
Foundation
Full Xpand coverage as the operational base layer.
Enterprise Requirements
Governance, custom reporting, SLAs, and enterprise support commitments.
Selected Add-ons
Security, risk, training, continuity, and advisory tailored to your needs.
Custom SLA Model
Response targets, escalation paths, and reporting defined with leadership.
Xpress
Visibility and alerting foundation.
Monitoring
24x7x365 infrastructure monitoring
Critical service and backup monitoring
Escalation and notifications
Assets and Service
Inventory and auto-discovery
Ticketing, workflow, reporting
Request a Quote
Most Popular
Xpand
Comprehensive managed services.
Everything in Xpress, plus:
Infrastructure management
Network operations
Microsoft 365 and collaboration
Security operations
Backup and recovery
24x7 global service desk
Request a Quote
Xcel
Custom enterprise coverage.
Everything in Xpand, plus:
Custom enterprise scope
Selected security and advisory add-ons
Custom SLA model
Defined with your leadership
Request a Quote
Compare full feature list
Xpress
Visibility and alerting foundation for your IT infrastructure.
Request a Quote
Monitoring & Alerting
24x7x365 infrastructure monitoring
Critical service monitoring
Server and hypervisor monitoring
Backup job monitoring
Escalation and notifications
Asset Management
Inventory and asset management
Auto-discovery of new devices
Service Management
Ticketing and workflow
Suggested troubleshooting tips
Automated reporting
Xpand
Comprehensive managed services for organizations.
Request a Quote
Infrastructure Management
Server administration for on-premises, VMware, and Hyper-V
Cloud infrastructure management for Azure IaaS and AWS
Microsoft OS patch management
Storage administration
Automated maintenance and scheduled reboots
Provisioning, imaging, and device restoration
Network Operations
Network device administration for firewalls, switches, and wireless
DNS and DHCP management
Firmware lifecycle management
Messaging & Collaboration
Microsoft 365 tenant administration
Exchange Online and email routing management
Teams Voice and UCaaS administration
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Service Management
Incident management and escalation
Change management and approval workflows
Problem management and root cause analysis
Error frequency and pattern recognition
Software distribution and license tracking
Security Operations
Endpoint protection platform management
Security tool administration for SIEM, DNS filtering, and auditing
Threat alert triage and remediation coordination
Global Support
24x7x365 service desk
Multi-region support coverage
Backup & Recovery
Backup job management and remediation
Recovery testing coordination
Xcel
Tailored solutions for complex enterprise environments. Build a custom package starting from Xpand.
Request a Quote
Foundation
Full Xpand coverage as the operational base layer.
Enterprise Requirements
Governance, custom reporting, SLAs, and enterprise support commitments.
Selected Add-ons
Security, risk, training, continuity, and advisory tailored to your needs.
Custom SLA Model
Response targets, escalation paths, and reporting defined with leadership.
Available Add-On Services
Choose from standard packages or customize with add-on services, so you get the coverage you need without overpaying.
Security
Advanced Email Security
Advanced Endpoint Security
Microsoft 365 Security Monitoring
Log Security Monitoring
Network Security Monitoring
Password Management Platform
Risk & Testing
Internal & External Vulnerability Scanning
Vulnerability Management
Penetration Testing
Continuity & Advisory
Backup Solutions
Virtual CIO Services
IT Budget Preparation
Training
Security Awareness Training
End User Training Library
Not seeing what you need? We design coverage based on your environment and priorities.
Not seeing what you need? We design coverage based on your environment and priorities.
Contact Us Now
How We Engage
A clear path from assessment to onboarding, accountable operations, and ongoing optimization.
Step 01
Assess the environment
Review systems, coverage gaps, security posture, and support needs.
Step 02
Recommend the right model
Match Xpress, Xpand, or a custom Xcel package, plus any add-ons.
Step 03
Onboard and transition
Document the environment, set up monitoring and tooling, and take over operations cleanly.
Step 04
Operate with accountability
Deliver proactive monitoring, management, security, and support against clear SLAs.
Step 05
Review and optimize
Provide regular reporting, root-cause analysis, and adjustments as needs change.
Questions That Stall a Decision
01
What is the difference between managed and co-managed IT?
Fully managed means we run it. Co-managed means we extend your existing IT team. The enterprise tier is built for co-managed; the small-business tier for fully managed.
02
Which package is right for us?
Xpress for monitoring and visibility, Xpand for comprehensive management (most popular), Xcel for a custom enterprise build. We recommend based on an assessment.
03
Do you offer 24x7 support?
Yes. 24x7x365 monitoring and service desk are core to the higher tiers.
04
Can we add security services?
Yes. Add-ons cover email and endpoint security, vulnerability management, penetration testing, security awareness training, and more.
05
How do you keep costs predictable?
Tiered packages with clear scope and SLAs, so you know what you are paying for and what you are getting.
Questions That Stall a Decision
01
What is the difference between managed and co-managed IT?
Fully managed means we run it. Co-managed means we extend your existing IT team. The enterprise tier is built for co-managed; the small-business tier for fully managed.
02
Which package is right for us?
Xpress for monitoring and visibility, Xpand for comprehensive management (most popular), Xcel for a custom enterprise build. We recommend based on an assessment.
03
Do you offer 24x7 support?
Yes. 24x7x365 monitoring and service desk are core to the higher tiers.
04
Can we add security services?
Yes. Add-ons cover email and endpoint security, vulnerability management, penetration testing, security awareness training, and more.
05
How do you keep costs predictable?
Tiered packages with clear scope and SLAs, so you know what you are paying for and what you are getting.
Questions That Stall a Decision
01
What is the difference between managed and co-managed IT?
Fully managed means we run it. Co-managed means we extend your existing IT team. The enterprise tier is built for co-managed; the small-business tier for fully managed.
02
Which package is right for us?
Xpress for monitoring and visibility, Xpand for comprehensive management (most popular), Xcel for a custom enterprise build. We recommend based on an assessment.
03
Do you offer 24x7 support?
Yes. 24x7x365 monitoring and service desk are core to the higher tiers.
04
Can we add security services?
Yes. Add-ons cover email and endpoint security, vulnerability management, penetration testing, security awareness training, and more.
05
How do you keep costs predictable?
Tiered packages with clear scope and SLAs, so you know what you are paying for and what you are getting.
Offload IT Operations and Gain Peace of Mind
Proactive monitoring, management, and support, delivered with predictable costs and flexible options.
Offload IT Operations and Gain Peace of Mind
Proactive monitoring, management, and support, delivered with predictable costs and flexible options.
Offload IT Operations and Gain Peace of Mind
Proactive monitoring, management, and support, delivered with predictable costs and flexible options.